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May 01, 2008

The end of phone tree hell?

fonolo logo

We've all spent endless hours in phone tree hell... Press "1" for customer service, press "2" for tech support... If only there was a better way.

A company called Fonolo thinks they've come up with it. Their automatic systems have dialed hundreds of phone menus, meticulously working through every option, recording it all along the way. As a result, Fonolo has become a kind of Google for automated phone menus, letting you search for the specific number to call and the exact sequence of buttons to push to get to the information you need.

Better yet, the Fonolo system will make the call for you, and connect you in after it's slogged through the phone tree on your behalf.

Right now Fonolo is in limited beta. You can sign up to receive notice when they're ready for more users (sometime this fall). In the meantime you can check out this video of Fonolo CEO Shai Berger explaining his product.

Posted by Chris Spurgeon at May 1, 2008 09:47 PM